Support

Answers to common questions — and a way to reach us if you need a hand.

Back to PocketSize

Get in touch

Email us any time at support@pixelcore42.com — or use the form below.

Frequently asked questions

How do I add my family?

On first launch a quick setup helps you add yourself and each relative. Later, tap the + on the Family screen to add more — give each person a name, accent colour, and (optionally) a photo and birthday.

How do I find the right size quickly in a store?

Open a person's card for big, glance-able sizes, or tap Store Mode (the bag icon) for an extra-large, screen-stays-awake view you can read at arm's length. Quick Find shows everyone's size in one category at once.

How do the EU / UK / US conversions work?

EU is the default, and PocketSize shows UK and US equivalents alongside it for shoes, suits/blazers, dresses, bras and more. There's also a Size Charts tab for full reference tables. Conversions are a guide — real fit varies by brand.

Is my data backed up and on my other devices?

Yes. If you're signed into iCloud, PocketSize syncs through your own private iCloud, so your family's sizes appear on your other devices and survive reinstalling the app. It works offline too and syncs when you're back online.

Is my information private?

Completely. Nothing is collected by us and there's no tracking. Your data stays on your device and in your own iCloud. See the Privacy Policy for details.

Why don't I see bras or dresses for everyone?

Some categories (bras, dresses, skirts) are shown for a women's sizing profile. Set a person's profile to Women's in their Edit screen to see them, and to get the most accurate conversions.

Can I share someone's sizes?

Yes — open a person's card and tap Share to send a tidy size card (as an image or text), handy for relatives buying a gift.

Is PocketSize free? What's the tip jar?

PocketSize is free with every feature included. The optional tip jar in the About screen lets you support development through Apple's In-App Purchase — it unlocks nothing and is entirely optional.

Contact us

Still stuck, or have a suggestion? Send us a message and we'll get back to you.